Question 1

Where are you located?

Accepted Answer

We are located at 100 Cameron Street, in downtown Moncton, New-Brunswick. We are located on the second floor (Suite 2001).

The main entrance is on Cameron Street. From the lobby, take the elevator to the second floor. Suite 2001 is directly in front of the elevator doors.

Question 2

Do you have parking?

Accepted Answer

You can find paved parking around the building. There is also ample free street parking nearby.

Question 3

What is a psychologist?

Accepted Answer

A psychologist can be trained in different areas of psychology. Recently, in most Canadian provinces, a doctorate is required to practice the profession and meet its requirements. Psychologists work in various settings, such as the private setting, the hospital setting and the community setting. Psychologists can diagnose and treat mental health disorders, but they cannot prescribe medication. Psychiatrists are medical doctors and are typically the mental health specialists that prescribe medication for mental health. Like mental health professionals (e.g., social workers), psychologists use forms of psychotherapy to treat their clients.

Please consult the Canadian Psychological Association for more information.

Question 4

What are the service fees?

Accepted Answer

The fee for therapy services is $240 per hour. A typical therapy session lasts 50 minutes with an additional 10 minutes for record keeping.

The fee for evaluation services is $240 per hour. The number of hours needed varies based on the type of assessment.

Psychological services offered in the private setting are not covered by Medicare in New Brunswick. However, psychologists are professionals offering services often recognized by various insurance companies, for example Medavie Blue Cross. You are responsible for finding out if your insurance plan covers the services sought in order to be reimbursed.

You will receive an official receipt for the services rendered which you can then submit to your insurance company for reimbursement. We do offer direct billing with some insurance companies.

You can also keep your receipts for tax purposes since psychological services are tax-deductible expenses.

Question 5

What can I expect for my first session?

Accepted Answer

During your first session, you can expect a welcoming environment where your psychologist will promote a safe and open dialogue. The initial session usually involves a thorough assessment of your current situation, your history, and your presenting concerns. Your therapeutic goals will also be assessment by and discussed with your psychologist. Your psychologist will also present a treatment plan that meets your needs. Your comfort throughout the process is very important, and thus, collaboration is encouraged. The maintenance of your privacy and confidentiality is also taken seriously.

Question 6

How many sessions will I need?

Accepted Answer

We cannot guarantee specific results or improvements of your symptoms within a specific number of sessions. The frequency of sessions will be determined based on various factors, such as your current mental health state, your needs, your concerns, and your comfort level. The more actively and frequently you are engaged, the more you will be able to benefit from the treatment.

It usually takes 1-3 sessions to gather your history and to have a better sense of your difficulties. Short-term therapies usually last between 6 and 20 sessions and long-term therapies can last a year or more.

Question 7

What is your cancellation policy?

Accepted Answer

If you need to cancel or reschedule a session, we ask for at least a 24-hour notice. If you do not show to your appointment or if the notice of cancellation is within 24-hour of your scheduled session, you will be charged the full service fee.

Please note, if you are not able to attend an in-person appointment due to the weather or other unforeseen circumstances, your psychologist can provide virtual care.

Question 8

What forms of payment do you accept?

Accepted Answer

We accept payments from credit cards, cash, and Interac E-transfer.

Question 9

Do you close in the event of a storm?

Accepted Answer

Typically, the Centre will close when Codiac Transpo cancels their services due to the weather.

Question 10

How do I enter the building since the doors are locked?

Accepted Answer

You will receive a secure door access link by email or text message prior to your appointment. For questions or concerns, other options can be discussed with your treating clinician. You can also use the buzzer by dialling the unit number selecting your clinician's name.

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